The feature AirDrop is a quick and easy way to share documents (photos, videos, files..) between multiple iOS devices or MacOS, which are located one near the other. However, it is not immune to failure.
It is important to understand that the functioning of AirDrop relies on a Bluetooth connection and WiFi, then it is very likely that the problem comes from there.
Before you follow our tips, we suggest you do some checks on your different devices.
On your iPhone (or iPad), disable/re-enable the Wi-fi as well as Bluetooth.
To do this, go to your control Center, tap the Wi-fi and then Bluetooth, then press it again.
Otherwise, use the Airplane mode for a similar result, for this, still in the control Center, tap the Airplane on two occasions.
On your Mac, to turn off and on the WiFi, click on its icon in the menu bar at the top right of your screen. Then, do the same for the Bluetooth, its icon is located just to the side.
If, in spite of this, AirDrop does not react, then read on for our tutorial.
What to do when AirDrop is not working on your iPhone ?.
AirDrop has always worked well, but suddenly you are no longer able to send or receive photos and files ? So, take the bull by the horns and follow these 3 tips.
Make sure that AirDrop is enabled.
Usually, AirDrop is activated by default on the iPhone and the iPad.
To check if this is the case, head to the control Center. In order for AirDrop to appear press and hold the card of network graph in which are located the icons for Airplane Mode, Wi-fi, cellular Data and Bluetooth, and select AirDrop to enable it.
You will be asked to choose one of these options : Reception off, Contacts only, or everyone.
Choose Contacts only to prevent unauthorized users from accessing AirDrop. On the other hand, if this does not bother you, then prefer the Whole world.
If, for any reason, nothing displays in the control Center, go to Settings → General → AirDrop.
Restart your iPhone.
AirDrop still doesn’t work ? So, we recommend that you restart your iPhone. Sometimes this helps fix small bugs.
Run the software update.
It is also possible that you may experience problems because of iOS. This is why it is necessary to check that your software is up-to-date.
Go to Settings → General → software update.
What to do when AirDrop is not working on your Mac ?.
The tricks are the same as before, only their execution is different.
Make sure that AirDrop is enabled.
If your Mac doesn’t display AirDrop, then go to your Finder.
Click on AirDrop in the sidebar, your connection status will appear.
As for the iPhone, you will be offered several choices for sharing : Individual, Contacts only, everyone, you have to select your preference.
Then restart your Mac.
As for the iPhone or the iPad, when there is a problem with the WiFi or the Bluetooth, restarting your Mac may resolve minor bugs. To do this, simply click on the Apple logo, and then click Restart.
Run the software update.
On all Apple devices, it is always important to check that there is no new update to be made.
Open system Preferences and select software update. For some models, you have to go through the Apple logo, then software update.
For what reason AirDrop would stop it working ?.
AirDrop may stop working for several reasons.
Your iPhone is locked.
If the iPhone to which you want to send documents is locked, then it can only be read by the device that is running AirDrop.
Therefore, make sure that all the devices are unlocked.
Regardless of the iOS device, it is important that the WiFi is enabled. AirDrop does not require a connection to the Internet, but uses the WiFi antenna to connect the two devices and create a network between them.
If the web connection of your Mac is shared with other devices then your WiFi will not be available for AirDrop.
Here’s how to disable this sharing, go to system Preferences → Sharing and turn off Internet sharing.
See also the article How to turn iPhone into a WiFi terminal if you want to share an internet connection between your devices.
The firewall is enabled on your Mac.
Whether you or your recipients, all firewalls must be disabled.
To do this, go to system Preferences → Security and privacy → firewall → turn Off the firewall.
Also, make sure that the option Block all incoming connections ” is disabled.
The file is too heavy.
There is no limit imposed on the size of the file sent via AirDrop. However, if it is very large, its shipment will be logically a lot of time.
In addition, if the device to which the transfer is intended to lack of space, then it may be that this is blocking the sharing.
The proximity between the devices.
In order for AirDrop to establish a connection correctly between the devices, these need to be sufficiently close to each other.
Apple says that the scope of AirDrop is about 9 to 10 meters, which corresponds to the Bluetooth 2.
Connection to iCloud.
Make sure you and the recipient of your document will be securely connected to iCloud. This is an important detail since it is in this way that operates the identification of your contacts.
Find the files sent via AirDrop.
It may be that your correspondent does not know where the file sent has been successfully saved on her device.
On Mac, the file will go directly in the Downloads folder, placed in the Finder.
On iPhone or iPad, sending lead in applying the most appropriate. For example, if it is an image, then it will go in Photos.
On the other hand, if you send a document Pages, then it will be saved in the application Pages.
Your file is not supported by AirDrop.
AirDrop allows users to share photos, videos, locations, contacts, etc, However, AirDrop is not compatible with all types of files.
If you try to transfer the music, the sharing option via AirDrop will show up, but his transfer will not be done by Bluetooth. Instead, your recipient will receive a link to download the music through iTunes (unless it is a registered subscriber of Apple’s Music).
Your device does not support AirDrop.
AirDrop was first introduced on Mac OS X 10.7 Lion in 2010, then on iPhone and iPad with iOS 7 in 2013.
Initially, AirDrop only worked Mac to Mac, and iPhone to iPhone. It is only with the arrival of iOS 8 and Yosemite in 2014 that it became possible to transfer files between different Apple devices.
As long as you use a minimum of OS X Yosemite on Mac and iOS 8 on the iPhone/iPad, then AirDrop should work.
AirDrop is compatible with the following Mac :
MacBook Pro 2008 and later versions (with the exception of the MacBook Pro 17-inch 2008).
MacBook Air 2010 and later versions.
MacBook 2008 and later versions (with the exception of the MacBook white 2008).
Mac mini 2010 and later versions.
2009 Mac Pro and later versions with AirPort Extreme card.
iMac Pro (all models).